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September 17, 2014, 4:38 pm
970 WMAY News

Aldermen Debating Franchise Agreement Between Comcast and Springfield


Springfield aldermen are getting the chance to vent on behalf of their constituents about customer service issues with Comcast.

 

The cable provider has been in negotiations with the city for months about an extension of its franchise agreement, and Mayor Mike Houston is asking aldermen to approve another six-month extension of the contract while the talks continue.

 

But some aldermen say the city may need to look for other options… because many city residents complain about poor and unresponsive service from Comcast. But it’s not immediately clear what other options may exist if the city and Comcast can’t reach a deal.

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