Passengers who were left high and dry by the shutdown of Direct Air say they are facing hundreds of dollars in additional out-of-pocket expenses after scrambling to make other flight arrangements.
Stephanie Moore Chipman of Springfield says she struggled for hours to find another way of getting home. She and dozens of others wound up spending the night in Lakeland, Florida, after their flight back to Springfield was cancelled.
The hotel accommodations were provided by the city of Lakeland, in hopes that the stranded travelers might consider a return trip there someday, despite their frustration over their disrupted travel plans.
